Refund Policy – MAX OTT 8K

Effective Date: July 20, 2025
Last Updated: July 20, 2025

At MAX OTT 8K, we strive to provide a premium and stable IPTV experience. However, if you are not fully satisfied with your purchase, we offer a clear and fair refund policy.

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1. 30-Day Money-Back Guarantee

You may request a full refund within 30 days of your purchase if:

• You experience major service interruptions not caused by your device, internet connection, or IPTV application.

• Our support team is unable to resolve the issue within a reasonable timeframe.

• You request cancellation within 30 days and have not used more than 15% of the subscription period.

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2. Cases Where Refunds Are Not Granted

Refunds will not be issued if:

• The issue is caused by your internet provider, device performance, or third-party apps.

• You have used more than 30% of the subscription duration.

• The request is submitted after 30 days from the purchase date.

• The subscription has been successfully activated and delivered as described.

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3. How to Request a Refund

To request a refund, please contact our support team with the following details:

• Your Order ID

• The email used during purchase

• A brief explanation of the issue you encountered

Eligible refunds are typically processed within 5 to 7 business days.

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4. Additional Notes

MAX OTT 8K reserves the right to deny refund requests that:

• Fall outside this policy, or

• Are determined to be fraudulent or abusive.

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If you need assistance, our support team is available 24/7 to help.